Problem Report Form

Use this form to inform WellSight Systems of your problem.

Follow the steps under ‘Before contacting WellSight Systems‘ before reporting a problem.

Supply complete information below. The more detail you can provide, the faster we will be able to resolve the problem.

Be as specific about the circumstances leading up to the problem as possible. Ideally, provide an exact sequence of steps that will cause the problem repeatedly. For example:

  • Run StripLog 8
  • Open MYFILE.SL8
  • Select File | Import | LAS
  • Choose MYDATA.LAS.
  • Assign Gas Curves 1 through 5 to the appropriate curves of curve track 2.
  • Click OK.
  • The error message appears. (Copy any error messages exactly under “Error Message(s)”)

    Fields marked with a * are required.

    Full Name: *

    Company:

    Phone Number:

    E-mail Address: *

    Windows Version:

    Note: not all Windows versions are supported for all products.

    Computer Type:

    Computer Make & Model:

    Printer:

    Make:

    Model:

    License Type: *

    WellSight Product: *

    WellSight Version: *

    Select ‘Help -> About’ to see the version number.

    Error Message(s): (Alternatively, attach a screenshot of the error message at the bottom of this form)

    Description of Problem: *

    If the problem is related to a specific strip log file(s) (e.g. MYLOG.SL6) and/or data file(s) (e.g. DATA.LAS), attach the files below. You may also want to include a screen shot of the problem (please use a compressed image format like GIF or JPG, if possible).

    File 1:

    File 2:

    File 3:

    File 4:

    Thank you for taking the time to report this problem.


    If you attached data files to this form then it could take a minute or longer to send. Do not navigate away from this page until you receive confirmation.