Yes. StripLog, MudLog, HorizontalLog, and LogManager can all be evaluated for 30 days before purchasing them. The evaluation uses Electronic Licensing to provide you with a one-time free trial period.

Go to the Products page and select the desired program to download and install. The first time you run the program, it will automatically start your evaluation period.

Be sure to purchase your product before the evaluation period runs out to avoid an interruption in your ability to run it. If you wish to use a hardware key for your product, be sure to order at least one week before the evaluation ends.

Note that the WellSight LogViewer does not require a license and is available free of charge.

Which product do I need?

Which version of StarLog do I need?

Yes. Version 6 and 8 install in separate folders such that they can both be installed at once. Desktop icons identify their version (e.g. “STRIP.LOG 6.6.1” vs. "StripLog 8.0.0"). On the Programs/Apps menu, Version 6 programs appear in a menu called "WellSight Systems V6", and Version 8 programs appear in a menu called "WellSight Systems V8".

While it is possible, there is no need to keep Version 6 of LogViewer or LogManager after you install Version 8.

Note that sales and support of Version 6 will be discontinued January 1, 2019.

WellSight programs automatically create shortcut icons on your desktop when you install them.

If your shortcut gets deleted you can restore it as follows:

• In the Control Panel, run Programs and Features.
• Select the entry for your product, e.g. WellSight StarLog Suite 8, and click Repair.

Note that starting in Windows 8 you can also pin WellSight programs to start screen.

WellSight distributes setup.exe installation programs that contain MSI database files. To extract the MSI file, simply install the product using the setup.exe. As part of the installation, the MSI file will be extracted to the default location for your version of Windows. E.g., for Windows 7, “C:Users[user]AppDataLocalDownloaded Installations".

If you encounter error messages while downloading and installing WellSight Systems products, try the following steps:

• Restart your computer.
• Login as a user with administrator privileges.
• Check the Programs and Features applet for any WellSight Systems entries and uninstall them.
• Download the installation program (e.g. starlog_800.exe) to your desktop and run it from there.

Error messages may be displayed by the Microsoft Windows Installer (MSI). For example,

• Error 1722: There is a problem with this windows installer package.
• Error 1931. The Windows Installer server cannot update the system file C:... (some Windows file)
• "Unable to start hardlock service"

If this happens, try the following steps:

• Temporarily disable your anti-virus software and try installing again. Warning: your computer will be vulnerable to viruses until you re-enable your anti-virus software. You are advised to avoid using the Internet or disable your Internet connection while your anti-virus software is disabled.
• You can sometimes press Cancel and the installation will complete anyway. However, afterward, you may not be able to run the WellSight program you just installed. Instead, you may receive a message telling you that the HASP driver is not installed. If this happens, you may be able to fix the problem by re-installing the HASP driver. See License Trouble-Shooting.

If the problem continues, submit a Problem Report Form, being sure to include the following information:

• The exact error message(s) displayed.
• When the error message(s) are displayed. E.g. during the download, during the installation, or when you run the program.
• The file size (in bytes) of the downloaded installation program.
• The exact, numerical Windows version number and Service Pack level (found under Control Panel > System).

StarLog and LogManager use the HASP  licensing system. HASP supports licensing using either a hardware key (HASP-HL) or Electronic License (HASP-SL). If you encounter a problem with your license, review the possible causes and solutions below.

How to ensure the hardware key is properly connected

• Ensure you have a black HASP SRM hardware key
• Connect your hardware key to a USB port on your computer
• Ensure the hardware key's internal red light is lit. This could take a few seconds - up to a minute.
• When connecting a WellSight hardware key to your computer for the first time, you may see Windows messages informing you that new hardware has been detected. This is normal, unless you see a message that says the hardware could not be installed. In that case, re-install the HASP driver.
• If the hardware key's red light does not come on, try a different USB port
• Ensure that the USB port works by testing it with another USB device (e.g. a memory stick)
• If the hardware key is connected to a USB hub, try using a port directly on your computer
• Run Renew License and watch for a message indicating that the key's battery is low, in which case it will need to be replaced.
• If the problem persists, try connecting the hardware key to another computer with the WellSight program installed on it
• If the hardware key works on another computer, try re-installing the HASP driver on the original computer
• For Virtual Machines, ensure the hardware key's USB port is mapped to the VM
• If the light on the hardware key doesn't light up on a known working USB port after re-installing the HASP driver, it may be defective. Contact WellSight Systems

How to check when your license expires

• Run Renew License 8 (license menu)
• Locate the hardware key or Electronic license you want to use in the top box
• Just below that you will see your program(s) listed with the expiry date and number of days left
• If your hardware key is not shown, ensure that is it properly connected and working (after re-connecting your hardware key each time click the Refresh Key List button)
• If your hardware key still cannot be seen, contact WellSight Systems
• If Renew License won't run, use Admin Control Center (on license menu)

How to renew your license

• Run Renew License (license menu) and follow these instructions
• If Renew License won't run, use Collect License Info (on license menu)

How to re-install the HASP driver

• Select "Uninstall HASP SRM Driver" from the license menu
• Restart your computer
• Select "Install HASP SRM Driver" from the license menu
• If prompted, restart your computer again
• If the problem persists, update to the latest HASP driver

How to update to the latest HASP driver

WellSight bundles the latest HASP driver with each release of our software. If you need to get a newer version of the HASP driver, you can download it directly from the Gemalto website. (The following instructions may be only approximate since Gemalto changes their website frequently.)

• In your web browser go to www.sentinelcustomer.safenet-inc.com/sentineldownloads/
• Under User Category choose End User
• Under Product choose Sentinel LDK
• Under Operating System choose Windows
• Under Type choose Runtime & Device Driver
• Click Search
• From the results list, choose Sentinel HASP/LDK Windows GUI Run-time Installer
• Note the download file is a zip file
• Open the zip file and extract HASPUserSetup.exe
• Run HASPUserSetup.exe

How to view network license servers

• Use Admin Control Center (license menu) to view remote HASP keys and their features (licenses)
• If a  problem with accessing a network license server persists, consult your network admin or application specialist

To Purchase or Renew Your License

1. If you use a hardware key, ensure that it is connected to your computer.
2. From the running WellSight product, select Help Menu > Renew License. This will open the Renew License 8 tool.
3. If your license has already expired, you can also run the Renew License 8 tool from Programs or Apps on the Start Menu or by searching Windows for “Renew License 8”.
4. Check the Key you want to renew. Note that even if you use a hardware key, your computer may also have an electronic license on it to support trial licenses. Regardless of which WellSight program(s) you install, there will be trial licenses for each product, in case you decide to try another product.
5. Enter the name of the person who will receive the license update file as the contact name, and your company name.
6. Click Save License Info File. A license info file (C2V) will be created on your desktop.
7. Attach the license info file to an email and send it to info@WellSight.com.
8. Contact WellSight to arrange payment for your license. WellSight will email you back a license file (V2C).
9. When you receive this email, save the license file (V2C) to your Desktop.
10. Close any WellSight programs that you have running.
11. Double-click the license file to open it in the HASP Remote License Update (RUS) utility.
12. Click "Apply Update" and your license will be updated.
13. Once your license has been successfully updated, you can safely delete the license information file (C2V) and the license file (V2C) from your desktop.

Note: If for some reason you are unable to run the Renew License 8 tool, follow these directions.

You can easily check the status of your license in any WellSight product by selecting Help > About.

Several other tools for managing WellSight licenses can be found on the Windows Programs/Apps menu or by searching Windows for the tool’s name.

An upgrade from a version earlier than 8.0.0 is a major upgrade. A new license is required for V8 and there may be an upgrade fee. To perform a major upgrade:

• Backup any strip log files and other data files that you have created in the installation directory.
• Uninstall the old version. While this is not necessary, it is recommended unless you need to use both versions. If you don't uninstall the old version, then both versions will be available.
• Download and install the new version. You can try out the new version using its one-time trial license
• Follow the procedure to renew your license to obtain the required V8 license.

Network Server Installation

1. Install the product on the license server, selecting the Network setup type.
2. Obtain a network license from WellSight using the same procedure as for stand-alone licenses, except specifying that you require a network license and for how many floating seats.
3. Optional: use the Admin Control Center to configure which clients can access this server.
4. Ensure that the program runs correctly directly on the server before installing it on network client workstations.

Network Client Installation

1. Install the product on the client workstation, selecting the Network setup type.
2. No license or further configuration is required as long as the client workstation can access the network license server.
3. Optional: use the Admin Control Center to configure which server(s) this client can access.

Tip: You can replicate the configuration to several client workstations.

Notes:

• Any computer on your network that is running a supported version of Windows can be the network license server.
• A network license server requires a special network license from WellSight.
• The network license can be either a red USB network hardware key or an electronic license.
• The network license server can be a Virtual Machine, but only when using a network hardware key.
• There can be more than one network license server. In which case, you can configure which workstations use which network license server, or you can allow the WellSight program(s) to automatically locate a server at run-time.
• You can use the Admin Control Center to configure and manage servers and clients.

Choose Admin Control Center from the Programs/All Apps menu. The Admin Control Center (ACC) is a browser-based application that you use to monitor and administer your WellSight license(s).

The left-hand sidebar contains a menu of functions. Some of the most useful are listed below. But first, it is helpful to know some of the terms that ACC uses.

Definitions

HASP Keys, Products, Features, and Sessions form a hierarchy. Each HASP Key contains 1 or more Products. Each Product has 1 or more Features, etc.

Useful ACC Functions

Check Your License Expiry Date(s)

• Launch the ACC and click HASP Keys
• If you have a hardware key, click Products beside the listed HASP HL.
• If you have an electronic license, click Products beside the listed HASP SL.
• Locate the WellSight Product (50) and click Features beside it.
• The Features list shows the expiry date for your license(s).

Generate a Diagnostic Report

• Launch the ACC and click Diagnostics
• At the bottom of the page, click Generate Report
• This creates a web page of diagnostic information.
• In your browser, select File > Save As to save the web page as an HTML document.
• Attach the HTML document to an email and send it to WellSight.

Configure the License Server

• Launch the ACC and click Configuration
• Top Menu – Select Access from Remote Clients tab
• Ensure the following item is checked: Allow Access from Remote Clients
• Click Submit

Configure Client Machines

• Launch the ACC and click Configuration
• Top Menu – Select Access to Remote License Managers tab
• Ensure the following item is checked: Allow Access to Remote Licenses
• Under Specify Search Parameters – Enter the IP address of the license server
• Click Submit

Tip: You can replicate the configuration to several client workstations.

Yes. You can run WellSIght products remotely on Windows Server, Citrix, or another Terminal Server using Remote Desktop. Doing so requires a network license on the server. Each terminal server / remote desktop instance uses 1 seat from the network license.

Printing problems are almost always caused by system configuration issues. Please go through the following suggestions to help identify the source of the problem. Each bulleted item is a complete suggestion. Try printing again after each suggestion.

• If you are using a plotter (e.g. an HP DesignJet) you will need to use the WellSight LogManager in order to plot your log.
• If you are having trouble getting your log to print continuously with no break between pages view this FAQ
• If you are trying to print a horizontal log, first verify whether you can print a vertical log.
• Turn your computer and printer off for a minute then turn them on.
• Exit all programs except for WellSight's.
• Update to the latest printer driver from the printer manufacturer's web site.
• See if you can print:
  • anything from a standard Windows program (e.g. Notepad, Paint)
  • other log files (e.g. one of WSI's sample logs)
  • to another printer
  • to the same printer from another computer
  • at a different quality or dots-per-inch resolution
  • with color turned on or off
  • your log file with an earlier version of WSI's program
• Try different printer emulation modes if your printer supports them

If you have found a printer that works well with our products, please send us the make and model so we can share the information with others. If you are the first to identify a particular printer model, we'll reward you with an extra 3 months on your license for one product.

When shopping for a printer to use with your WellSight Systems product, take the following into consideration:

• Do you require continuous feed (either tractor feed or pressure feed)?
• What is the maximum length of log you will be printing (some printers support continuous feed printing, but with a maximum number of pages)?
• Do you require color?
• Will you also be using the printer to print black and white documents? If so, look for a printer that has a separate black ink cartridge to reduce operating costs.
• Will you be moving the printer around a lot, e.g. to the field? If so, be sure that the printer is rugged enough.
• Before you buy, try it out. Take your notebook computer or a copy of the software to the store and try printing a sample log. Check for the speed, noise, ruggedness, and quality of output.
• Do not automatically buy the cheapest printer. First determine what the operating costs will be, particularly ink cartridges.
• Be sure the printer has drivers for your version of Windows. You can download the latest driver from the manufacturer's website.

It is easy to add a reference line in your curve track at zero or any other value for that matter. Simply add a curve in Layout Designer with no units and a space character for its name, i.e. " ". Now Edit Curve Data, select the new (unnamed) curve and click Power Edit. Specify your log's entire depth range and set the value to zero (or whatever). You may need to adjust the curve scale for the reference line and you can edit the line's thickness, color and other properties as needed.

Our recommendation is to use PDF to view logs on portable devices.

You can use File > Export > Log Image to generate a TIFF or JPEG image file which you can then preview in any image viewing program, such as Windows Picture and Fax Viewer.

You can also print your log to a PDF file.

There are several printer drivers, some free, that will generate a PDF file when you print them. Search the web for “PDF printer driver”.

If you want to calculate net pay, from Gamma Ray for example, you can temporarily change your scale so the maximum GR reading is one full deflection of the curve (0 to 45 API unit).

Then simply count and add up the meters in the interval with no cross hatching, and you have your net pay. Now switch the GR scale back to the standard 0 to 150 API units.

Here is a solution that was provided by one of our customers that may work for you if you are also having difficulty with one of these computers.

MSI laptops will run WellSight programs just fine with a small amount of configuration, and I wanted to inform you of this solution so that you can pass it along when requested.

The problem that I have seen is interference from a program called "Nahimic" that is usually bundled with MSI laptops, and is usually set to run on startup. If this program is turned off, WellSight will run normally with no problems.

It can be exited after startup or, by running "msconfig" and unchecking it under the startup tab, or it can be removed from startup entirely so that it only runs when explicitly started by the user.

Nahimic doesn't need to be uninstalled, can be started and run if the user wishes to use it when not using WellSight, and sound will still work perfectly fine without it running.

Hopefully this info will help you to provide this solution to clients when they approach you regarding MSI laptops in the future.

Regards,

Chris

Thanks, Chris.