Version 6 Frequently Asked Questions (old)

Notice: This is an older version of the FAQ. The answers were written for Version 6 and earlier products. Further, some answers are only applicable to older, currently unsupported versions of Windows. How can I search the FAQ for a keyword?

Evaluating WellSight Products




Updating Software

Network Support

Printing and Plotting

User Tips

Searching the FAQ

How can I search the FAQ for a keyword?


You can search the entire WellSight FAQ using your web browser's search function.

  • Scroll to the top of the FAQ page and click somewhere near the top.
  • In Internet Explorer 6, select Edit Menu|Find (on this page).
  • Enter your keyword.
    • For best results enter part of a word that will match all variations. E.g. enter "etwork" to match "network", "Network", and "networks".
  • Press Find Next to find the first/next instance of your keyword.


Evaluating WellSight Products

Can I evaluate WellSight's products before buying them?

Log Manager 6

Yes. STRIP.LOG, MUD.LOG, HORIZONTAL.LOG, and Log Manager can all be evaluated for 30 days before purchasing them. The evaluation uses Electronic Licensing to provide you with a one-time free trial period.

Go to the Download page and select the desired program to download and install. The first time you run the product, it will automatically start your evaluation period.

Be sure to purchase your product before the evaluation period runs out to avoid an interruption in your ability to run it. If you wish to use a hardware key for your product, be sure to order at least one week before the evaluation ends.

Note that the WellSight Log Viewer does not require a license and is available free of charge.


My evaluation period has ended. Can I get an extension?

Log Manager 6

Yes. Contact WellSight to arrange an extension to your evaluation period.                                                                   


Is 64-bit Windows supported?

STAR.LOG, Log Manager, Log Viewer
Versions: 6.3.2+
Updated: 2013-02-02

Yes. As of version 6.3.2 STAR.LOG, Log Manger, and Log Viewer are supported on 64-bit versions of Windows: XP, Vista, 7, 8, 2003, 2008. Other 64-bit Windows versions may be added later. Check the Readme file for the current version.



How do I download a WellSight product?

Products: All
Versions: All
Updated: 2009-04-24
  1. Go to the Download page.
  2. Navigate to the download button for the desired product and click it.
  3. Complete the download form and click Download Now.
  4. Save the download file on your Windows desktop.
  5. Locate the download file and double-click on it.
  6. A message will ask you if you want to install the program.
  7. Click Yes to install the program and follow the instructions. Click Next for any pages of the installation wizard about which you are unsure.
  8. If you are prompted to restart Windows, click Restart Later, finish running the installation wizard, then restart Windows from the Start button.
  9. After the program has been installed, you can safely delete the download file.


Which product and version do I need?

All Products
Updated: 2011-06-09

Which Product?


Use to:


Create strip logs for vertical or deviated wells. E.g. lithology logs, core logs, composite logs. Best suited for Canadian and international (non-U.S.) operations.
MUD.LOG Create strip logs for vertical or deviated wells. E.g. mud logs, core logs, composite logs. Best suited for U.S. drilling operations.
HORIZONTAL.LOG Create strip logs for horizontal wells and projects.
STAR.LOG This term refers to any or all of STRIP.LOG, MUD.LOG, and HORIZONTAL.LOG. It is used for describing aspects that all three product have in common (e.g. their printing capabilities). When you download STAR.LOG, the download file contains and installs all three products by default. You can safely delete the desktop icons for the product(s) that you don't use.
WellSight Log Viewer View and print STAR.LOG log files.
WellSight Log Manager Search for, open, view, print, and plot any log file generated by any version of STAR.LOG (e.g. 5.x, or 6.x).

Which Version of STAR.LOG do I need?

Version 6

This is the current version of STAR.LOG. Download Version 6 for any of the following reasons:

  • You want to evaluate STRIP.LOG, MUD.LOG, HORIZONTAL.LOG, or the WellSight Log Manager free for 30 days.
  • You are a new WellSight Customer and you have purchased a license.
  • You own a previous Version 6 product and you want to update to the latest version.
  • You want to upgrade from Version 5 or earlier STAR.LOG product.
  • You want to download the Free WellSight Log Viewer to view and print log files.
Version 5

This is a non-current version of STAR.LOG.


How do I switch between the electronic license version and the hardware key?

STAR.LOG, Log Manager
Versions: 6.3.0+
Updated: 2012-04-09

Version 6 of STAR.LOG can be used with either a hardware key or an electronic license.

As of Version 6.3.0, there is no longer a need to uninstall and reinstall your WellSight product in order to switch between using a hardware key and using an electronic license. STAR.LOG programs and Log Manager automatically detect which type of license you are using.

This flexibility can be very useful in circumstances like the following:

  • You have evaluated STRIP.LOG by downloading and running the free trial period, which uses an electronic license. Now you want to purchase STRIP.LOG to run off a hardware key. Once your hardware key arrives, simply connect it to your computer and STRIP.LOG automatically finds the hardware key the next time it runs (or after your trial period ends).
  • You use a hardware key for MUD.LOG, but when you arrive at the well site you realize that you don't have it with you. No problem. If you haven't already used the free trial period on your computer, it will start automatically when you run MUD.LOG without the hardware key present. If you have already used the free trial, contact WellSight to arrange an emergency electronic license to get you through the job.


Can I install both V5 and V6 on my computer?


Yes. Version 5 and 6 install in separate locations such that they can both be installed at once. Desktop icons for Version 6 identify their version (e.g. "STRIP.LOG 6.5.1"). On the Start Menu, Version 5 programs appear in a program menu called "WellSight Systems V5", and Version 6 programs appear in a program menu called "WellSight Systems V6".


Can I install WellSight products on a Virtual Machine?

Log Manager 6
Log Viewer
Updated: 2009-10-01

STAR.LOG programs and the Log Manager can be used on Virtual Machines (VMs), but only when a hardware key is used. This applies to both stand-alone and network server installations. Network client installations can also be on VMs since they do not require a local license.

When launching your WellSight product, if you receive a message that a Virtual Machine has been detected, check the following:

  • For a stand-alone installation, ensure that the black USB hardware key is connected and mapped to the VM.
  • For a network server installation, ensure that the red USB network hardware key is connected and mapped to the VM.
  • For a network client installation, ensure that the client can access the license server over the network.

The Log Viewer also works in a VM as it does not require a license.

The only configuration that does not run in a VM is a stand-alone installation that tries to use an electronic license. To use an electronic license (including a free trial license) you must install your WellSight product directly on a real computer running a supported version of Windows.


How do I create a shortcut icon to STAR.LOG programs?

Log Viewer 5, 6
Log Manager 6
Updated: 2014-05-05

Version 6 of STAR.LOG as well as the latest Version 5.x automatically create shortcut icons on your desktop when you install them.

If your shortcut gets deleted you can restore it as follows:

  • In the Control Panel, run Add/Remove Programs (Programs and Features, in Windows Vista and newer).
  • Find the entry for your product, e.g. WellSight Systems STAR.LOG 6, and click Change/Remove.
  • When prompted to Modify, Repair, or Remove, choose Repair.
  • Click Next and complete the setup wizard.


How do I configure Windows to automatically launch a WellSight program when I double-click on a strip log file?

All Programs

WellSight programs automatically configure Windows to launch the appropriate program when you double-click on a strip log file. This is done when you install the program by associating the log file name extension (e.g. .SLG, .HL6) with the program. However, this association can be changed on you, e.g., by other software being installed.

To re-establish the file name extension associations for a WellSight program:

  • In the Control Panel, run Add/Remove Programs (Programs and Features, in Windows Vista and newer).
  • Find the WellSight program, e.g. "WellSight Systems STAR.LOG 6", and click Change/Remove.
  • When prompted to Modify, Repair, or Remove, choose Repair.

Sometimes the default associations are not what you want. For example, you may want your vertical log files to be opened by MUD.LOG, but any horizontal log files should be opened by the WellSight Log Viewer. To change the default file name extension associations:

  • Right-click on a log file and select Open With > Choose Program.
  • Select or Browse to the WellSight program file, e.g. "C:\Program Files\WellSight Systems\Log Viewer 6\Viewer.exe".
  • Check "Always Use the Selected Program" and click OK.


How can I get an MSI database file to use in developing installation scripts for my company?

All Products

WellSight distributes setup.exe installation programs that contain MSI database files. To extract the MSI file, simply install the product using the setup.exe. As part of the installation, the MSI file will be extracted to the default location for your version of Windows. E.g., for Windows XP, "C:\Documents and Settings\[user]\Local Settings\Application Data\Downloaded Installations".


Can I run WellSight programs on a Mac or Linux?

All Products
All Versions
Updated: 2009-04-24

Yes. A number of our customers have reported that they have successfully used our products on operating systems other than the supported versions of Windows. Techniques included:

  • Dual-boot systems with more than one operating system installed. Newer Intel duo Macs support this.
  • Windows Emulators.
  • Virtual Machines, e.g. Parallels for Max OS X.

For STAR.LOG programs, install the hardware key version and configure the Windows emulator or VM to access its USB port.

Note: You cannot use an electronic license on virtual machines.


Installation Problems

Products: All
Versions: All
Updated: 2013-01-17

If you encounter error messages while downloading and installing WellSight Systems products, try the following steps:

  • Restart your computer.
  • Login as a user with administrator privileges.
  • Check the Add/Remove Programs (Programs and Features, in Windows Vista and newer) applet for any WellSight Systems entries and uninstall them.
  • Download the installation program (e.g. starlog_61.exe) to your desktop and run it from there.

Error messages may be displayed by the Microsoft WIndows Installer (MSI). For example,

Error 1722: There is a problem with this windows installer package.

Error 1931. The Windows Installer server cannot update the system file C:\... (some Windows file)

"Unable to start hardlock service"

If this happens, try the following steps:

  • Try temporarily disabling your anti-virus software and try installing again. Warning: your computer will be vulnerable to viruses until you re-enable your anti-virus software. You are advised to avoid using the Internet or disable your Internet connection while your anti-virus software is disabled.
  • You can sometimes press Cancel and the installation will complete anyway. However, afterward, you may not be able to run the WellSight program you just installed. Instead, you may receive a message telling you that the HASP driver is not installed. If this happens, you may be able to fix the problem by re-installing the HASP driver. See LicenseTrouble-Shooting.

If the problem continues, submit a Problem Report Form, being sure to include the following information:

  • The exact error message(s) displayed.
  • When the error message(s) are displayed. E.g. during the download, during the installation, or when you run the program.
  • The file size (in bytes) of the downloaded installation program.
  • The exact, numerical Windows version number and Service Pack level (found under Control Panel > System).


I Cannot Un-install a WellSight Product

All Products
All Versions
"When I try to un-install a WellSight product using the Add/Remove Programs applet in the Control Panel, I get an error message saying that it cannot find an MSI file. "

First, Restart Windows and try installing the product again from the setup program. You may be prompted to Modify/Remove/Repair the installation. Choose Remove. This should un-install the WellSight product.

If this doesn't work, then you may try the following advanced procedure. Caution: The following procedure involves editing the Windows Registry database. You are strongly advised to consult with a Windows systems expert to perform this procedure. In addition, you are strongly advised to backup the Windows Registry before this procedure is carried out.

  • Backup the Windows system registry. Consult a Windows systems expert or the Windows on-line help for details. If you are not able to do this, do not proceed with this procedure.
  • Note the full name of the product you want to uninstall. It is the name that appears in the Add/Remove Programs applet. It will also appear in the title bar of each window when you run the setup program and in error messages related to installing and uninstalling the product. Example full product names are:
    • WellSight Log Viewer
    • WellSight Log Viewer V5
    • WellSight Log Viewer 6
    • WellSight Systems
    • WellSight Systems V5
    • WellSight Systems STAR.LOG 6
  • Run the windows registry editor:
    • Click the Start Button
    • Choose Run
    • Type: regedit and click OK.
  • Select Edit Menu > Find and search for the full product name
    • Depending on the version of Windows and the WellSight product and version, you may find several different instances of the full product name
    • Find the instance that is in one of the following locations:
      • HKEY_CURRENT_USER\Software]Microsoft\Installer\Products
      • HKEY_LOCAL_MACHINE\software\classes\installer\products
    • Delete the entire Node that contains the Key with the full product name as its value. This Node's label is a long alpha-numeric string and it is located directly under the Products node.
  • Re-run the setup program for the WellSight product.



How do I manage my WellSight license?

STAR.LOG 6.3.1+
Log Manager 6.3.1+
Update: 2012-01-17

You can easily check the status of your license in any WellSight product by selecting Help > About.

Several other tools for managing WellSight licenses can be found on the Start Button > (All) Programs > WellSight Systems 6 > License submenu.

Tool Purpose
Renew WellSight License

Display current license information.

Create a license information file (C2V) to be sent to WellSight for renewing your license.

Admin Control Center
Display current license status and configure network licenses
HASP SRM Driver Status Display current driver status
Uninstall HASP SRM Driver Uninstall HASP driver
Install HASP SRM Driver (Re-)Install HASP driver
Collect License Info Generate C2V file for license renewal (Note: For version 6.3.2+, use Renew WellSight License instead.)
Apply Firmware Update Update older HASP HL hardware keys



How do I purchase or renew my license?

STAR.LOG, Log Manager
Versions: 6.3.2+
Updated: 2013-09-20

To Purchase or Renew Your License

  1. If you use a hardware key, ensure that your black USB hardware key is connected to your computer.
  2. From the running WellSight product, select Help Menu > Renew License. This will open the Renew WellSight License tool.
  3. If your license has already expired, you can also run the Renew WellSight License tool from the Start Menu: Start > (All) Programs > WellSight Systems 6 > License >Renew License.

  4. Check the Key you want to renew. Note that even if you use a hardware key, your computer may also have an electronic license on it to support product trials. Regardless of which WellSight program(s) you install, there will be trial licenses for each product, in case you decide to try another product.
  5. Enter the name of the person who will receive the license update file as the contact name, and your company name.
  6. Click Save License Info File. A license info file (C2V) will be created on your desktop.
  7. Attach the license info file to an email and send it to
  8. Contact WellSight to arrange payment for your license. WellSight will email you back a license file (V2C).
  9. When you receive this email, save the license file (V2C) to your Desktop.
  10. Close any WellSight programs that you have running.
  11. Double-click the license file to open it in the Remote License Update (RUS) utility.

  12. Click "Apply Update" and your license will be updated.
  13. Once your license has been successfully updated, you can safely delete the license information file (C2V) and the license file (V2C) from your desktop.

Note: If for some reason you are unable to run the Renew WellSight License tool, follow these directions.

If you are updating from a version earlier than 6.3.0, you must convert your license to HASP SRM. Contact WellSight for support.


How do I renew my hardware key? (old procedure)

STAR.LOG, Log Manager
Versions: before 6.3.0
Updated: 2012-04-09
If you are updating from a version earlier than 6.3.0, you must convert your license to HASP SRM. Contact WellSight for support.

To Purchase or Renew Your Hardware Key

Note: For version 6.3.2 or later use this procedure to renew your hardware key.

  1. Ensure that your black USB hardware key is connected to your computer.
  2. Select Start Menu > (All) Programs > WellSight Systems 6 > License > Collect License Info to run the remote license update utility for HASP SRM, with which you will gather licensing information to be sent to WellSight.

  3. Select the "Collect Key Status Information" tab.
  4. Click on "Collect Information".
  5. You will be prompted for a location to save the key information. We suggest that you save it to your Desktop and name it with your name or your company's name. E.g. "drillco.c2v" or "johndoe.c2v".
  6. You may see a Select HASP window. Select the "HASP HL ..." line and click OK.

  7. Now attach the key information file to an email and send it to
  8. Contact WellSight to arrange payment for your license. WellSight will email you back a license file (V2C).
  9. When you receive this email, save the license file to your Desktop.
  10. Double-click the license file to open it in the remote license update utility.

  11. Select the "Apply License Update" tab.
  12. Click "Apply update" and your license will be updated, allowing you to run the product.

Once your license has been successfully updated, you can safely delete the key information file (C2V) and the license file (V2C) from your desktop.


Which license is used if I have more than one?

STAR.LOG, Log Manager
Versions: 6.4.0+
Updated: 2012-01-17

WellSight products look for a license in this order:

  • An active hardware key (HASP-HL) license is used if present
  • Then it uses an active Electronic License (HASP-SL) if present
  • If a trial license is available it uses the trial license (note the software will prompt you before activating an unused trial license).
  • Finally, if none of the above license types can be found locally on your computer, then the software searches for a network license.

You can check which license is being used by a WellSight program by selecting Help > About. To see all available and expired licenses, choose Help > Renew License, then click Show all Licenses.


License Trouble-Shooting

Products: STAR.LOG, Log Manager
Versions: 6.3.0+
Updated: 2014-12-22

STAR.LOG and Log Manager 6.3.0+ use the HASP SRM licensing system. HASP SRM supports licensing using either a hardware key (HASP-HL) or Electronic License (HASP-SL). Here are some possible causes and their solutions.

Message Possible Causes Solutions
(See "How To ..." sections below)
There are only 30 (or fewer) days remaining on your license
  • Running a trial license
  • Your license is close to expiring
  • Hardware key not properly connected or not working
  • Network license server not accessible

Renew License won't run

  • In rare circumstances, Renew License will not run
  • If you see an error message, check for the error message below and follow the suggested solutions.
  • You may need to use Collect License Info (license menu) in order to renew your license

Error 7 HASP Key not found

  • Hardware key not properly connected or not working
  • HASP SRM driver not correctly installed or corrupted.

Error 14 HASP driver not found

  • HASP SRM driver not correctly installed or corrupted.
Error 25 Clock has no power
  • Real-time clock battery in your hardware key is out of power

Error 31 Feature not found

  • An active license cannot be found for this program.

Error 33 Communication error

  • HASP SRM driver not correctly installed or corrupted.
Error 38 Too many users
  • All network licenses for this product are being used.
  • Wait until a network license becomes available and try again
  • Purchase more network licenses
  • Check for available network license servers
  • Consult your network admin or application specialist if problem persists

Error 39 Broken session

  • The hardware key has become disconnected
  • The program has been running for longer than 12 hours
Error 41 Feature expired
  • The license for this program has expired.
Error 51 Virtual machine detected

  • You are trying to run a WellSight program from within a Virtual Machine.
  • To run in a VM requires that either you have a hardware key mapped to the VM, or there is a network license that can be accessed by the VM.
  • If you have a hardware key, ensure that it is on a USB port that is mapped to your VM.
  • Otherwise, ensure that the VM can access a network license server.
  • Consult your network admin or application specialist if problem persists
Unable to start hardlock service
  • Another program is using HASP, preventing the HASP driver from installing.

How to ensure the hardware key is properly connected

  • Ensure you have a black HASP SRM hardware key
  • Connect your hardware key to a USB port on your computer
  • Ensure the hardware key's internal red light is lit. This could take a few seconds - up to a minute.
  • When connecting a WellSight hardware key to your computer for the first time, you may see Windows messages informing you that new hardware has been detected. This is normal, unless you see a message that says the hardware could not be installed. In that case, re-install the HASP driver.
  • If the hardware key's red light does not come on, try a different USB port
  • Ensure that the USB port works by testing it with another USB device (e.g. a memory stick)
  • If the hardware key is connected to a USB hub, try using a port directly on your computer
  • Run Renew License and watch for a message indicating that the key's battery is low, in which case it will need to be replaced.
  • If the problem persists, try connecting the hardware key to another computer with the WellSight program installed on it
  • If the hardware key works on another computer, try re-installing the HASP driver on the original computer
  • For Virtual Machines, ensure the hardware key's USB port is mapped to the VM
  • If the light on the hardware key doesn't light up on a known working USB port after re-installing the HASP driver, it may be defective. Contact WellSight Systems

How to check when your license expires

How to renew your license

How to re-install the HASP driver

How to update to the latest HASP driver

WellSight bundles the latest HASP driver with each release of our software. If you need to get a newer version of the HASP driver, you can download it directly from the SafeNet website. (The following instructions may be only approximate since Sentinel changes their website frequently.)

How to view network license servers

  • Use Admin Control Center (license menu) to view remote HASP keys and their features (licenses)
  • If problem persists, consult your network admin or application specialist



Hardware Key Problems (old)

Versions: before 6.3.0
Updated: 2012-01-17

Note: This FAQ deals with older versions before HASP SRM. For Version 6.3.0 and later see License Trouble-Shooting.

STRIP.LOG, MUD.LOG, and HORIZONTAL.LOG (optionally) use a hardware key that attaches to the USB port of your computer. This hardware key (also called a HASP, HASP-HL, bit-lock or dongle) controls which versions of which products are authorized to run.

STRIP.LOG, MUD.LOG or HORIZONTAL.LOG may display one of these messages (or one similar) when it cannot recognize the hasp hardware key on your computer.

"Hardware key cannot be found"
"Unable to start hardlock service"
"The hardware key did not respond correctly"
"No answer from the NetHASP server"
"HASP Error (15)"
"Cannot open HASP driver"

Possible Cause Solution
The hasp key is not connected to the printer or USB port. Connect the hasp key to the printer port of your computer.

The hasp driver is not installed

Uninstall and reinstall the WellSight product(s). Verify that you see the message, "The Windows HASP device driver was installed correctly". Restart windows.

If the problem persists, download and run the graphical user interface (GUI) version of the HASP driver installation program from, click Support/Download and select HASP. Under "End-user Downloads", choose HASP SRM.

The key is defective. Contact WellSight Systems to arrange for an upgrade.


Can I remove Crypkey from my computer?

Log Manager 6

Yes, after you have converted your license to HASP SRM, you can safely remove Crypkey from your computer.

  1. In the installation folder for your product (e.g. C:\Program Files\WellSight Systems\Log Manager 6) run one of the following script files (whichever is present) to remove the Crypkey driver: unistall_crypkey_driver.bat or unistall_crypkey_service.bat.
  2. Download CleanupCrypkeyFiles.exe. Save it in your installation folder and run it.
  3. Delete any remaining files in your installation folder with "crypkey" in their names, including the scripts and programs used in this procedure.


Updating Software

How do I get WellSight product updates?

All Products
All Versions
Updated: 2012-04-09

Major Upgrades

An upgrade from a version earlier than 6.0 is a major upgrade.

To perform a major upgrade:

  • Backup any strip log files and other data files that you have created in the installation directory.
  • Uninstall the old version. While this is not necessary, it is recommended unless you need to use both versions. If you don't uninstall the old version, then both versions will be available.
  • Download and install the new version.
  • Purchase the upgrade license for the new product version.

Minor Updates

If you are updating from a version earlier than 6.3.0, you must convert your license to HASP SRM. Contact WellSight for support.

You can update from Version 6.3.0 or later without having to upgrade your license. In this case, install the new product version over the old one. There is no need to uninstall the old version.


How do I upgrade my WellSight product?

STAR.LOG, Log Manager
Versions: All
Updated: 2012-04-09

To upgrade to Version 6

Download and install the latest STAR.LOG Version 6

If you are updating from a version earlier than 6.3.0, you must convert your license to HASP SRM. Contact WellSight for support.

To use a hardware key with STAR.LOG 6, you require a black USB key. If you have a purple USB key, a white parallel port key, or other hardware key contact WellSight Systems to arrange a key exchange.

Follow the procedure to renew your license.


Network Support


Can I run WellSight products over a network?

STAR.LOG 6.3.0+
Log Manager 6.3.0+

Yes. Any of the STAR.LOG 6 products and the WellSight Log Manager can be run over a network using a network license. The license allows a maximum number of workstations to use the product at one time. This licensing method is sometimes referred to as "floating seat" licensing because a single license can "float" from one workstation to another. This affords a greater level of flexibility for your corporation and requires fewer licenses to enable all of your users.

Contact WellSight for network license pricing information.


How do I install WellSight products to use a network license?

STAR.LOG 6.3.0+
Log Manager 6.3.0+

Network Server Installation

  1. Install the product on the license server, selecting the Network setup type.
  2. Obtain a network license from WellSight using the same procedure as for stand-alone licenses, except specifying that you require a network license and for how many floating seats.
  3. Optional: use the Admin Control Center to configure which clients can access this server.
  4. Ensure that the program runs correctly directly on the server before installing it on network client workstations.

Network Client Installation

  1. Install the product on the client workstation, selecting the Network setup type.
  2. No license or further configuration is required as long as the client workstation can access the network license server.
  3. Optional: use the Admin Control Center to configure which server(s) this client can access.

Tip: You can replicate the configuration to several client workstations.


  • Any computer on your network that is running a supported version of Windows can be the network license server.
  • A network license server requires a special network license from WellSight.
  • The network license can be either a red USB network hardware key or an electronic license.
  • The network license server can be a Virtual Machine, but only when using a network hardware key.
  • There can be more than one network license server. In which case, you can configure which workstations use which network license server, or you can allow the WellSight program(s) to automatically locate a server at run-time.
  • You can use the Admin Control Center to configure and manage servers and clients.


What's the difference between a Local / Trial setup and a Network setup?

STAR.LOG 6.3.0+
Log Manager 6.3.0+

The main difference between a Local / Trial setup and a Network setup is that the Local / Trial setup installs a trial license whereas the Network setup does not. This distinction was made to avoid the confusion that a trial would cause when verifying a network installation. If your clients install a Local /Trial setup, the WellSight program may activate the trial and use it until it expires before accessing the network license. Use the Admin Control Center to verify whether a particular client workstation is using a Local / Trial license or a Network license.


How do I administer network license servers and clients?

STAR.LOG 6.3.0+
Log Manager 6.3.0+

Choose Admin Control Center from the WellSight Systems 6 > License submenu. The Admin Control Center (ACC) is a browser-based application that you use to monitor and administer your WellSight license(s).

The left-hand sidebar contains a menu of functions. Some of the most useful are listed below. But first, it is helpful to know some of the terms that ACC uses.


Term Definition
Admin Control Center (ACC) A web browser-based application that you use to monitor and administer your WellSight license(s).
HASP Key Either a hardware key or an electronic license. This is the ACC's term for a WellSight license.
HASP-HL A USB hardware key
HASP-SL An electronic license
Product In ACC, all WellSight licenses appear under a single "Product" called "WellSight Systems".
Feature An individual WellSight license. Each license applies to a single WellSight program.
Session A running instance of a program.

HASP Keys, Products, Features, and Sessions form a hierarchy. Each HASP Key has 1 or more Products. Each Product has 1 or more Features, etc.

Useful ACC Functions

Function Purpose
HASP Keys List the keys that are accessible from your computer. Key types include: hardware keys, electronic licenses, and network keys.
Products In ACC, all WellSight licenses appear under a single "Product" called "WellSight Systems".

List of licenses for WellSight programs along with their expiry dates. You can list the licenses on a single key by navigating through the HASP Keys and Products.

Sessions List of running program sessions visible to your computer. You can limit the list of Sessions by navigating through the HASP Keys, Products, and Features.
Configuration Used to optimize or limit how clients access license servers.
Diagnostics Display a diagnostic report. See below.
Help Detailed usage information

Check Your License Expiry Date(s)

  • Launch the ACC and click HASP Keys
  • If you have a hardware key, click Products beside the listed HASP HL.
  • If you have an electronic license, click Products beside the listed HASP SL.
  • Locate your WellSight Product and click Features beside it.
  • The Features list shows the expiry date for your license(s).

Generate a Diagnostic Report

  • Launch the ACC and click Diagnostics
  • At the bottom of the page, click Generate Report
  • This creates a web page of diagnostic information.
  • In your browser, select File > Save As to save the web page as an HTML document.
  • Attach the HTML document to an email and send it to WellSight.

Configure the License Server

  • Launch the ACC and click Configuration
  • Top Menu – Select Access from Remote Clients tab
  • Ensure the following item is checked: Allow Access from Remote Clients
  • Click Submit

Configure Client Machines

  • Launch the ACC and click Configuration
  • Top Menu – Select Access to Remote License Managers tab
  • Ensure the following item is checked: Allow Access to Remote Licenses
  • Under Specify Search Parameters – Enter the IP address of the license server
  • Click Submit

Tip: You can replicate the configuration to several client workstations.


How can I replicate the same configuration on several client workstations?

STAR.LOG 6.3.0+
Log Manager 6.3.0+

  • Tip:To configure several client workstations with the same configuration:
  • Configure the first workstation using Admin Control Center.
  • Copy the configuration file from the first workstation. The location of the configuration file can be found at the bottom of the Configuration page in the ACC. Typically it is: C:\Program Files\Common Files\Aladdin Shared\HASP\hasplm.ini
  • On each workstation:
    1. Stop the HASP License Manager service using the Services applet (Start>Programs>Administrative Tools>Services).
    2. Paste the configuration file from the first workstation to the appropriate location on the workstation.
    3. Start the HASP License Manager service


Can WellSight products run on a Terminal Server using Remote Desktop?

STAR.LOG 6.3.0+
Log Manager 6.3.0+
Updated: 2013-02-02

Yes. You can run WellSIght products remotely on Windows Server, Citrix, or another Terminal Server using Remote Desktop. Doing so requires a network license on the server. Each terminal server / remote desktop instance uses 1 seat from the network license.


Printing and Plotting

How do I find a printer to print logs?

All Products
All Versions
Updated: 2013-01-24

When shopping for a printer to use with your WellSight Systems product, take the following into consideration:

  • Do you require continuous feed (either tractor feed or pressure feed)?
  • What is the maximum length of log you will be printing (some printers support continuous feed printing, but with a maximum number of pages)?
  • Do you require color?
  • Will you also be using the printer to print black and white documents? If so, look for a printer that has a separate black ink cartridge to reduce operating costs.
  • Will you be moving the printer around a lot, e.g. to the field? If so, be sure that the printer is rugged enough.
  • Before you buy, try it out. Take your notebook computer or a copy of the software to the store and try printing a sample log. Check for the speed, noise, ruggedness, and quality of output.
  • Do not automatically buy the cheapest printer. First determine what the operating costs will be, particularly ink cartridges.
  • Be sure the printer has drivers for your version of Windows. You can download the latest driver from the manufacturer's website.


Which printers work well for printing logs?

All Products
All Versions
Updated: 2013-01-28

The following printers have either been tested by WellSight or have been recommended by our customers. They each support continuous printing of WellSight logs. If a printer is no longer available in stores, you may try buying directly from the manufacturer's website, or looking for a pre-owned printer through, e.g., eBay.

Notice: 2013-01-17: WellSight Systems is not aware of any general purpose desktop printers currently available from the name brand manufacturers (Canon, Dell, Epson, HP, Lexmark) that support continuous feed printing. Special-purpose log printers are available (see the table below). There are also log printing services available in some areas. The WellSight Log Manager supports roller-feed plotters, such as HP DesignJets.

Printer Notes

NeuraLaserColor II Printer
by Neuralog, Inc.

  • New Well Log Laser Printer by Neuralog and Lexmark
  • Released October 2013
  • Print speed: 11 inches per second
  • Self-calibrating for length accuracy
  • Continuous and cut sheet printing
  • Windows supported: XP, Vista, Win 7, Win 8
  • 32-bit and 64-bit drivers
  • Tested with WellSight software by Neuralog

NeuraJet17 Ink Jet Printer
by Neuralog, Inc.

  • Wide Format Ink Printer by Neuralog and Canon
  • Build in paper feeder, cutter and folder
  • Windows supported: XP, Vista, Win 7, Win 8
  • 32-bit and 64-bit drivers
  • Tested with WellSight software by Neuralog.

WGT color 8.5
by Well Green Tech


  • Special purpose printer developed with Epson specifically for printing logs
  • $2995
  • 2013-01 WellSight leaned of this new printer
  • Supportes WIndows XP, Vista, and 7

iSys – The Imaging Systems Group Inc., Printers and Plotters

Updated: June 2010


iSys specializes in continuous color and direct thermal plotters. Available models include:
  • iTerra Elite II: 8.5” wide printing up to 6 ips color
  • iTerra IJ875: 8.75” wide printing up to 3.72 ips color
  • iTerra TL1290: 12.9“ wide printing up to 6 ips color
  • iTerra IJ1800: Multiple widths available from 9” up to 18”
  • iTerra Lite: 8.75” wide printing, available in Rackmount and Desktop
  • V12: 12” wide Direct Thermal printing, available in Rackmount and Desktop
  • V24: 24” wide Direct Thermal printing
  • V36: 36” wide Direct Thermal printing
  • V8.5e: 8.5” wide Direct Thermal printing, available in Rackmount and Desktop

iSys drivers support Windows 2000, Windows XP, Windows Vista, and Windows 7. All drivers support both 32 and 64 bit versions. iSys also supplies consumables through iSys Media. For more information or to request a quote contact

The remaining printers in this list are no longer available.

Lexmark x5650
Lexmark X5690 / X5670
Lexmark X4690


  • 2009-10-07 One of our customers reports that these two models of banner feed printers print at least 29 pages
  • They cost around $110
  • 2010-02 WellSIght has verified that the Lexmark X5690 works in banner mode Windows 7.
  • 2010-10 Another customer reports that the x5650 has replaced the other models in the US.
  • 2013-01-28 WellSight has tested the X5690 on Windows 8 using a Window 7 driver and found that it prints a log in banner mode with no problems.

Dell 926 All-in-One Printer


  • WellSight has tested this printer that supports banner mode for continuous printing.
  • 2010-02 No longer available from Dell
HP DeskJet 6940
  • Was available November 2007
  • Available at Office Depot for about $120.00
  • Reported by a client, who received a 3 month license extension as thanks
  • "Seems to work well"
  • "Avoids the problems that Lexmark is known for (drying ink cartridges, reliability, etc.)"
  • Note: this printer has not yet been tested by WellSIght.

Lexmark X4270


  • Was available August 2007
  • A great banner printing feature.
  • WellSight tested on Windows XP & Vista
  • Printed 25 pages continuously and appeared like it would go on forever.
  • 4-in-1 printer with fax and scanning capabilities
  • Price point is around $130 - $150
  • 2010-02 No longer available at reg retail
HP DesignJet 130NR
  • Was available August 2007
  • One customer reports that this plotter is able to print a log as a single page up to 300" long without losing text or bitmaps.
  • 2010-02 Vista drivers available
  • 2010-02 Available on Amazon ($1200)
Lexmark X1185
  • Was available in Aug. 2007 with Vista driver (untested)
  • The Lexmark X1185 is a very good banner printer. Have printed 72 page logs nicely.
Lexmark P915
  • Was available Aug. 2007 with Vista driver (untested)
  • WellSight tested on pre-Vista Windows.
  • Prints logs up to 30 pages.
  • 2010-02 No longer available

Canon i850

  • 2005: No longer manufactured.
  • One may be able to pick one up used.
  • WellSight tested on Windows 98, ME, NT, 2K and XP.
  • 2007-08: Vista driver does not support banner mode.
  • Works with parallel cable or USB cable.
  • Small foot print, folds nicely for transport.
  • Relatively inexpensive ink cartridges.
  • Auto-on and -off features.
  • To print Banners go to Set-up / Properties / Page set-up / Printing Type and choose Banner printing

HP Photosmart 7150

  • Was available 2004
  • 2007-08 no longer available
  • WellSight tested on Windows 98, ME, 2K and XP.
  • To print logs, choose banner mode: Go to Set-up / Properties / Paper Type / Special Paper and choose HP Banner Paper. This also automatically sets the Paper Size to Banner.
  • The Form feed button works and it doesn't try to clear the paper path after a banner print job.
  • 2007-08 A Vista driver is available that supports basic functions only. Not tested by WellSight.


Be the first to recommend a good printer - receive a 3 month license extension.

All Products
All Versions

If you have found a printer that works well with our products, please send us the make and model so we can share the information with others. If you are the first to identify a particular printer model, we'll reward you with an extra 3 months on your license for one product.


How do I print a continuous log with no gaps between pages?

All Products
All Versions

If you are having trouble getting your log to print continuously with no break between pages, check the printer setup for "scaling", "page length" or "margin" settings. Be sure that the page length is 11" and the top and bottom margins are zero, or as close as possible to zero. Set scaling to "none" or "100%". Some printers require you to choose "banner" mode both in the printer setup dialog and on the printer itself.


I'm having problems printing a log file.

All Products
All Versions
Updated: 2010-07-09

Printing problems are almost always caused by system configuration problems. Please go through the following suggestions to help identify the source of the problem. Each bulleted item is a complete suggestion. Try printing again after each suggestion.

  • If you are using a plotter (e.g. an HP DesignJet) you will need to use the WellSight Log Manager in order to plot your log.
  • If you are having trouble getting your log to print continuously with no break between pages view this FAQ.
  • If you are trying to print a horizontal log, verify whether you can print a vertical log.
  • Turn your computer and printer off for a minute then turn them on.
  • Exit all programs except for WellSight's.
  • Update to the latest printer driver from the printer manufacturer's web site.
  • See if you can print:
    • anything from a standard Windows program (e.g. Notepad, Paint)
    • other log files (e.g. one of WSI's sample logs)
    • to another printer
    • to the same printer from another computer
    • at a different quality or dots-per-inch resolution
    • with color turned on or off
    • your log file with an earlier version of WSI's program
  • Try different printer emulation modes if your printer supports them

On older windows versions (XP, 2000) you may need to try the following:

  • Check for disk space on your system disk (the disk where your Windows or WinNT folder is - usually C:). Large logs can temporarily require 100 MB or more of disk space to print.
  • Turn off spooling. Open Start Menu|Settings|Printers or Start Menu|Printers and Faxes, select your printer, and choose File Menu|Properties. On the Details or Advanced tab under Spool Settings choose Print directly to printer.


Can I print logs on a plotter?

Log Manager
Version 6.2d and later
Updated: 2010-08-02

The WellSight Log Manager supports plotting to HP DesignJet and compatible plotters. The plotter must accept data in HP-RTL format. This is a subset of the HP-GL format and is supported by HP DesignJet plotters as well as some other makes of plotter..

The plotting feature bypasses the Windows driver for the plotter. This is necessary to get around the page size limitations. As a result, the settings in the driver do not affect log plotting (e.g. margins, rotation, scaling, color control, print quality). However, you can control many of these settings directly on the control panel of most plotters.


User Tips

How can I edit the Geological Lexicon in Windows Vista?

Updated: 2013-02-02

Windows Vista does not allow you to save files in the Program Files folder unless you are running Notepad with Administrator Privileges. Even if you are logged in as an Administrator, Notepad must be explicitly launched to have Administrator rights.

To do this, browse to the WellSight installation folder (usually C:\Program Files\WellSight Systems"). Right click on ABBREV.TXT and choose "Run as Administrator" from the pop-up menu. Now you will be able to edit and save your abbreviations.

2008-10-28 Update: As of Version 6.2h this file is now installed in a location that can be modified by users with standard privileges.

  • For Windows Vista & Windows 7 & Windows 8: C:\ProgramData\WellSight Systems
  • For earlier Windows: C:\Documents and Settings\All Users\WellSight Systems


How can I create a zero reference line in my curve track?

All Versions

It is easy to add a reference line in your curve track at zero or any other value for that matter. Simply add a curve in Layout Designer with no units and a space character for its name, i.e. " ". Now Edit Curve Data, select the new (unnamed) curve and click Power Edit. Specify your log's entire depth range and set the value to zero (or whatever). You may need to adjust the curve scale for the reference line and you can edit the line's thickness, color and other properties as needed.


How can I display all the legends and scales for 10 curves in a Curve Track?

All Versions

Currently, only the first 7 curves can be displayed correctly in the legend of the Track Header. This is a limitation that will be remedied in a future release. In HORIZONTAL.LOG, a work-around for this problem that may work for you is to make the track wider.

A similar problem in HORIZONTAL.LOG is that if you have too many curves with separate scales, the scale names and values will overlap. If all the curves have the same scale, the solution is to use one set of scales for all curves. In Layout Designer, uncheck "Separate Scales" for the Curve Layer.


How can I view strip logs on my Pocket PC or other portable computing device?

All Versions

Our recommendation is to use PDF to view logs on portable devices.


How do I convert ROP from ft/hr to min/ft (and other curve conversions)?

All Versions

To perform curve conversions beyond what the Power Data Entry dialog supports, simply export your curve data to a .DAT file (File menu|Export|Curve Data), open it in Excel or another spreadsheet program, perform the conversion there, then re-import the data into STAR.LOG (File menu|Import|Curve Data).


Can I paste Data Curve or Survey data directly into STAR.LOG?

All Versions

No, pasting numeric data is not supported. However, you can easily import Data Curve or Survey data from a comma- or TAB-delimited ASCII file. See topic "Import" in the on-line help.


How can I preview my log before I print it?

Log Manager 6
Updated: 2010-01-06

You can use File > Export > Log Image to generate a TIFF or JPEG image file which you can then preview in any image viewing program, such as Windows Picture and Fax Viewer.

Microsoft Office installs a virtual printer called Microsoft Office Document Imaging. To preview your log, print it as usual but select the Microsoft Office Document Imaging printer.

If you do not have this component of MS Office on your computer, you can use Adobe Acrobat or another PDF printer driver to preview your log.


Using Adobe Acrobat and PDF Format

Log Viewer 5, 6
Log Manager 6
Updated: 2009-10-01

You can create a PDF file of your strip log using Adobe Acrobat. (WellSight has tested Acrobat versions 5 and 7. Other versions may also work.)

To create a PDF document:

  • In STAR.LOG, select File Menu > Print
  • Choose the Acrobat Distiller "printer".
  • Set the page width to suit your log (e.g. 8.5x11, 11x17, or custom). Note that the page length does not need to be the length of your log. In fact, keeping the page length to a standard length like 11" or 17" will ensure that your PDF document can be printed on most printers.
  • You may also need to ensure that the fonts are included in the PDF. In Acrobat 7, open the Adobe PDF Document Properties dialog (via Print Setup) and make the following settings:
    • On the Paper/Quality tab click Advanced
      • Under Graphic > Image Color Management set TrueType Font = Download as Softfont
      • Under Document Options > PostScript Options set TrueType Font Download Option = Bitmap
    • On the Adobe PDF Settings tab
      • Uncheck "Do not send fonts to "Adobe PDF"
  • Print the document. You will be prompted for a file name for the PDF file.

To print the PDF file:

  • Open the PDF file in either Adobe Acrobat or in the free Adobe Reader.
  • Select the printer you wish to use. Configure it to print continuously (e.g. choose banner mode).
  • Ensure that any print settings that would Scale, Shrink, Expand, Rotate, or Center your printout are disabled.
  • Print.

Note: While all PDF drivers should work correctly with WellSight programs, we are not able to offer support for PDF drivers other than Adobe.


Can I open a log file directly from Windows or an email attachment?

Log Viewer
Log Manager
Versions:5.x, 6.x

Yes, simply double-click on the log file in either Windows Explorer, My Documents, or your email program.

If Windows is unable to find the right program to open the log file, try uninstalling and re-installing the WellSight program.


Can I launch STAR.LOG by dragging a strip log file onto a shortcut icon?

Log Viewer 5, 6
Log Manager 6



How can I create a bitmap or image of my strip log that I can put into a CAD or graphics program?

Log Manager 6

Version 6 has a feature that allows you to export the log image as either a TIFF image file or a JPEG image file.


Reading ASCII Files

Versions: All

Often, ROP, Gas, or Gamma data are provided in an ASCII (plain text) file. In order to import these files, all header and footer information must first be removed as follows:

  • Open the ASCII file in your word processor.
  • Delete all text except for the actual columns of numeric data.
  • Save the data file as a "text file".
  • Now you will be able to import the data.


Calculating Net Pay in Horizontal Wells

Versions: All

If you want to calculate net pay, from Gamma Ray for example, you can temporarily change your scale so the maximum GR reading is one full deflection of the curve (0 to 45 API unit).

Then simply count and add up the meters in the interval with no cross hatching, and you have your net pay. Now switch the GR scale back to the standard 0 to 150 API units.


Creating Thin Beds

Versions: All

If you want to create a lithology bed less than the standard interval (e.g. 0.5 m or 2 ft at 1:240), simply place several stringer symbols side by side.


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